We start clearing commercial properties at 12 am and residential customers at 4 am. We start these times if snow has reached the trigger amount set by each customer of 1/4″, 1″ or 2″. If snow has not reached your trigger amount by this time then we begin clearing snow in the morning as soon as we are able to. Please remember that items like dog chains, extension cords, solar lights and small fences get completely buried in snow, are impossible to see, and get caught in machines. If you have not removed these items already then please do so as soon as possible. It greatly reduces damage done to your things and our equipment. We are not responsible for damage done to items being left out as we cannot see them under the snow. Thank you!!